Our Company
Kuoni Tumlare MICE, part of the KuoniTumlare Group, member of the Global Travel Network by JTB, supports the meeting, incentive, congress and event industry with professional Destination Partner services. From innovative corporate event production to ground logistics that run like clockwork, Kuoni destination experts reveal each location in ways that are both wonderfully authentic and perfectly tailored. Kuoni Destination Management benefits from global presence; each of our offices worldwide is represented by carefully handpicked professionals who know everything about their destinations. We have endless local knowledge and the inspiration to create for our clients a truly perfect experience, anywhere they want.
The role:
Candidates should come from a travel agency, event agency or a DMC Company and have worked with a wide variety of clients previously. Ideally, we are looking for someone very connected within the industry and with an excellent destination knowledge of Czech Republic, Slovakia and Hungary. In exchange for commitment this organization offers a great working environment and the chance to take the lead on some exciting, high profile events.
Responsibilities
- Provide active and ongoing support and knowledge transfer to the Company’s sales organisation
- Destination information handling and communication with other parts of the business
- Creation and ongoing support of your destination marketing toolkit, through tools and unique selling points for the end clients and for Sales to use
- Coordinate destination strategy discussions with sales and procurement
- Project management end to end (create/check, plan and deliver events, incl. quotation and optimization)
- Pre/Post season analysis and recommendations
- Checking itineraries and services quoted by sales to ensure feasibility and making suggestions where necessary to maximize contribution to margin
- Complete any rate collection/negotiation activities requested your Manager/Supervisor.
- Deliver on teams agreed SLA’s
- Upselling and distribution of new destination itineraries and activities.
- Comply with company standards and use all in-house IT tools effectively
- Assist in building a network of key relationships within your destination
- Onsite management of the events
- Join and lead Inspections & Client meetings
- Supplier management & procurement support to maximize value creation
- Investigate and resolve service complaints
- Participate in program development for MICE clients and others with focus on educational programs, technical visits, sustainability and social responsibility
- Undertake project work as required by management
To succeed in this role, you should have:
- Customer focus, excellent communication skills, confident and polite attitude
- Team player with good interpersonal skills
- Creativity, out-of-the-box thinking ability, proactive approach
- Highly detail orientated, able to keep deadlines and work under pressure
- The ability to identify problems and take initiative to resolve them
- The ability to prioritize and multi-task in a complex environment
- The ability to run number of different projects in parallel
- Good presentation skills
- Knowledge of MS Office Programs (Excels, PowerPoint, Outlook mainly)
- Previous experience/working in DMC or MICE industry for at least 5 years
- Excellent Knowledge of the destination – Czech Republic & Slovakia + solid knowledge of Hungary; main sights and places
- Fluent in Czech and English. Written and verbal language skills are essential
Advantages:
- Spanish, French or other European language skills
- Experience in working with clients from source markets (Asia, Americas, Europe)
