Role Background:
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm partnering with all lines of business delivering a broad range of high quality compute products including servers, storage, & networks via exceptional project execution in the most cost effective manner. The objective of GTI is to balance both business strategy and the centralized delivery of core standard products and services across the firm. GTI continued strategy is addressing the unique infrastructure requirements of specific lines of business and leveraging economies of scale across the firm.
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The GTI EMEA organization is responsible for providing these services to all EMEA offices leveraging the global GTI plan, build and operate teams as appropriate.
As the GTI EMEA Locations Technology Engineering you will be accountable for the production environment of your location. You will follow the production management agenda, including major incidents, change management, operational initiatives. You will provide support to your clients and the infrastructure collaborating with your teammates and your peers from other locations and you will effectively escalate issues to existing GTI and LOB technology management teams. The role is fundamental in providing effective service delivery to your location.
Role Description:
The GTI EMEA Luxembourg Server Administrator is an Associate level role in the Technology Operations family and is responsible for key functions within the GTI EMEA regional management & wider Global Technology DRIVE. The role is based in the supported location and reports to the GTI EMEA Luxembourg Technology Leader. This role is intended to provide functions that deliver across a number of areas, including:
- Adhere to GTI Service Delivery and Technology Policies, Standards and Procedures
- Focus on meeting SLA across Incident, Problem, Change & Request Management processes
- Provide due diligence and escalation on all changes impacting location. Fully scrutinize proposed change details identifying potential impact to the local infrastructure, applications, regulatory requirements and ultimately the business
- Ensure key processes such as Asset and Media Management are thoroughly followed
- Ensure DC/MER/TR/Storeroom and in general all GTI spaces in the locations are always in good conditions, secured, cable managed and nothing is left out of place
- Provide Data Center support for maintenance, building, racking, unracking, connecting and decommissioning activities
- Provide Data Center access supervision
- Perform Database management and support activities
- Execution of infrastructure engineering activities such as design, implementation, monitoring, capacity planning
- Ensure escalating issues to the Technology Lead and to the relevant service owners, always let the management know about existing identified risks
- Partners with all peers in GTI EMEA locations for troubleshooting and also for delivering cross location initiatives
- Execution of the Global GTI Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues
- Assist the Technology Lead in improving productivity resulting in increased cost effectiveness and value
- Ensure information controls, back-up and recovery strategies are in place across all environments
- Provide problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place
- Ensure high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self service tools
- Provide support coverage for the required timeframe in the location, ensuring on call support on a Rota basis if required
- Complete a high quality Control Self Assessments on a timely manner according to the CSA calendar using the given template
- Ensure all inventories are always up to date and reconciled
- Adherence to all processes, policies and procedures is fundamental to the role providing success to the business and production environment.
Key Skills / Attributes / Work Experience:
- Verbal and written English communication skills
- Strong client focus - ability to operate at prime customer contact level typically at operational level
- Ability to work in a multi-task environment, managing interruptions, prioritization and work pressure
- Ability to successfully promote technology self service culture and tools to the clients
- Demonstrate to have a risk-oriented mind-set, to always check and verify and challenge the status quo
- Proven experience working with culturally diverse and geographically distributed teams
- Analytical Thinking: identifying problems and proposing ways to mitigate the risk
- Strong development focus – train and improve skills
- Strong customer service skills
Additional responsibilities will include:
- Travel within region
QUALIFICATIONS REQUIRED:
- Bachelor's degree in technology related area preferred OR
- 5+ years of related technology experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support, preferably in the financial services industry and in large organizations
- Good knowledge of Hardware, Hypervisors, Operating Systems, OS Agents, Storage, Backup and Software architecture
- Strong technical capability
- Knowledge of MicroSoft Exchange server, Skype, Teams and SharePoint
- Knowledge of scripting (mainly Powershell, Python)
- Knowledge of cloud compute technology
- Knowledge of Agile (Jira/Kanban & Confluence)
- Experience in the product space, within key technology areas such as storage, standard voice, preferably trader voice too, voice recording, network, rack & stack and cabling management
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
